Question 1

What kinds of healthcare organisations use the platform?

Accepted Answer

General practices, specialist and procedural clinics, dental and allied health groups, day hospitals, radiology and pathology providers, mental health services and multi-site healthcare operators across Australia.

Question 2

Can we start with one module and add others later?

Accepted Answer

Yes. Most practices begin with the module that hurts most — usually booking or tenancy — then switch on file management, dictation and automation as the team settles in. Everything shares one data layer, so nothing needs re-entering.

Question 3

How long does implementation take?

Accepted Answer

A single-site practice is typically live in two to four weeks, including data migration, template setup and staff training. Multi-site rollouts run site by site so day-to-day operations are never paused.

Question 4

Do you support multi-site groups?

Accepted Answer

Multi-site is the default. Each location keeps its own rosters, rooms and records while owners and practice managers get consolidated dashboards across the whole group.

Question 5

Can it manage tenancies and property across multiple sites?

Accepted Answer

Yes. Every tenancy, lease, critical date, rent review, outgoing and maintenance job sits in one register, with automated reminders and portfolio dashboards across all of your sites.

Question 6

How are lease critical dates handled?

Accepted Answer

Option, review and expiry dates are tracked per tenancy with escalating reminders to the right owner, so no renewal or rent review is missed.

Question 7

Does it track outgoings and rent reviews?

Accepted Answer

Outgoings, recoveries and review mechanisms are recorded against each lease, with reconciliation history and reporting you can hand straight to your accountant.

Question 8

Can maintenance requests be logged and followed up?

Accepted Answer

Staff log a job against a room or site, it routes to the right contractor or manager, and the platform chases status until it is closed with a full audit trail.

Question 9

How does online booking and appointment scheduling work?

Accepted Answer

Patients book online against real availability. The platform coordinates practitioners, rooms and equipment together, then runs reminders, recalls and waitlist backfill automatically so sessions stay full.

Question 10

Can it reduce no-shows?

Accepted Answer

SMS and email reminders, confirmation prompts and automatic waitlist backfill fill cancelled slots, which typically cuts unattended appointments materially within the first few months.

Question 11

Does it handle rooms and equipment, not just practitioners?

Accepted Answer

Yes. Appointment types can require a practitioner, a room and a piece of equipment at once, so double-bookings and impossible schedules never reach the diary.

Question 12

Can patients manage their own bookings?

Accepted Answer

Patients can reschedule or cancel within the rules you set, join a waitlist, and receive recall prompts for follow-ups and routine reviews.

Question 13

Does consultation dictation produce a usable clinical note?

Accepted Answer

Dictate during or straight after the consultation and the platform returns a structured, editable note or letter for the practitioner to review and approve — typically in minutes rather than after hours.

Question 14

How are our files and patient data kept secure?

Accepted Answer

Documents are stored in a structured library with role-based access, version history and full audit trails, so you can see exactly who viewed or changed any record.

Question 15

Who approves a dictated note before it is filed?

Accepted Answer

Nothing is filed automatically. The treating practitioner reviews, edits and signs off every note or letter, and the platform records who approved it and when.

Question 16

Can we migrate existing documents and templates?

Accepted Answer

Yes. Existing correspondence, referral templates and document libraries are mapped and imported during onboarding so staff keep working the way they already do.

Question 17

What can we automate, and where does AI fit in?

Accepted Answer

Rostering, follow-ups, approvals, billing prompts and reporting run on rules you set once. AI assistants handle triage, drafting and summarising so clinical and admin staff spend more time with patients.

Question 18

Does AI make clinical decisions?

Accepted Answer

No. AI drafts, summarises and prioritises; a qualified person always reviews and decides. Every AI-assisted action is logged for oversight.

Question 19

How does rostering and staffing work?

Accepted Answer

Rosters are built from availability, credentials and expected demand, with shift swaps, leave and coverage gaps surfaced before they become a same-day problem.

Question 20

What reporting do owners and practice managers get?

Accepted Answer

Live dashboards for utilisation, no-shows, revenue per session, staffing cost and portfolio performance, plus scheduled reports delivered to the people who need them.

Common questions about the platform.

General

Tenancy & Property Management

Booking & Appointment Scheduling

File Management & Consultation Dictation

Automation, Staffing & AI